Book Appointment

Category Archives: Uncategorized

15Nov

Christmas and New Year

Opening Hours

 

GREENSBOROUGH ROAD SURGERY WATSONIA ROAD MEDICAL CENTRE
Tuesday 24th December 8.00am-5.00pm CLOSED
Wednesday 25th December CLOSED CLOSED
Thursday 26th December CLOSED CLOSED
Friday 27th December 8.00am-5.00pm CLOSED
Saturday 28th December 9.00am-12noon CLOSED
Sunday 29th December 9.30am-11.30am CLOSED
Monday 30th December 8.00am-5.30pm CLOSED
Tuesday 31st December  8.00am-5.30pm CLOSED
Wednesday 1st January CLOSED CLOSED
Thursday 2nd January 8.00am-5.30pm CLOSED
Friday 3rd January 8.00am-5.30pm CLOSED

 

GREENSBOROUGH ROAD SURGERY

Monday the 6th to Monday the 13th of January our hours will be 8.00am-6.30pm
Normal weekday hours resume on Tuesday the 14th of January.

January weekend hours will remain the same as usual

Saturday        9.00am-12noon

Sunday           9.30am-11.30am

 

WATSONIA ROAD MEDICAL CENTRE

Monday the 6th to Friday the 24th of January our hours will be 8.00am-12.30pm

Normal weekday hours resume on Tuesday the 28th of January.

We wish you Merry Christmas and a Happy New Year

christmas-swag

Leave a comment

Survey results

14Aug


Results of surveys conducted at Greensborough Road Surgery and Watsonia Road Medical Centre 

We are constantly striving to improve our Practice and value your feedback.
The following areas were highlighted by our patients as needing improvement:

  • Seeing the doctor of your choice: This can be achieved by making an appointment far enough in advance depending on the doctor you wish to see. We also have appointments reserved each day with a variety of doctors for urgent matters. Our staff will triage each circumstance and book these appointments accordingly. They are well trained in triage and will try to meet the needs of our patients as best as possible.
  • Opportunity for making a complaint: Making a complaint can be done by accessing our feedback form which is readily available in the waiting rooms of both clinics and on our website. We also accept e-mails and letters.
  • Telephone access to doctor and nurse: Our staff relay all messages and requests to a doctor or nurse. These matters are actioned according to the degree of urgency. Best practice standards in medicine are to discuss matters of patient concern in person, however where appropriate we respond via telephone to messages and requests.  In all other circumstances our staff will notify our patients when an appointment is required.
  • When a doctor is running late: Our staff will inform patients upon arrival if a doctor is running more than twenty minutes late. If a doctor is running more than one hour late our staff will endeavour to call patients to inform them. Patients are welcome to call ahead of their appointment to check how the doctor is running. To help prevent our doctors from running late please book an appropriate amount of time for your matters to be discussed. For information on booking different types of appointments see ‘Make an appointment’ on our home page.

 

 

Leave a comment